LSA and Eclipse add on-demand interpretation inside scheduling platform

Language Services Associates and Eclipse Scheduling have partnered to bring LSA’s on-demand phone and video interpretation into the Eclipse platform. The integration is aimed at helping organizations reach interpreters faster across healthcare, government, legal, contact center, insurance and financial services workflows.

Why it matters: - The integration gives organizations a single place to manage scheduled and on-demand language access. - Healthcare providers, government agencies, legal organizations, contact centers, insurance firms and financial services teams can reach professional interpreters faster. - The move is designed to reduce communication delays for people with limited English proficiency. - Eclipse users can tap LSA’s interpretation network without leaving their existing workflow.

What happened: - Language Services Associates and Eclipse Scheduling announced a partnership on Sept. 28, 2026. - The integration brings LSA’s on-demand Over the Phone Interpretation and Video Remote Interpretation into the Eclipse platform. - The partnership is live for organizations that use Eclipse scheduling and resource management tools. - The companies framed the deal as a way to support both planned and urgent language needs.

The details: - Eclipse will first prioritize requests to an organization’s own interpreter roster. - External on-demand support is used when extra coverage is needed, including peak demand periods, after hours and languages outside the current roster. - LSA says its services cover more than 300 languages. - LSA says its network includes 7,000+ vetted linguists and offers 24/7/365 availability with over 99.9% uptime reliability. - LSA has worked with organizations in healthcare, government, legal, education, contact center, finance and sports since 1991. - Eclipse says its platform already supports scheduling, linguist management, credentialing, compliance, billing and provider payments in one system. - Eclipse is SOC 2 Type II certified and HIPAA compliant. - Eclipse says it does not compete with its clients for interpreting contracts. - LSA’s current website is the company’s site. - Eclipse’s current website is the platform site.

Between the lines: - The partnership is meant to extend, not replace, an organization’s existing interpreter workforce. - The deal reflects a push toward tighter workflow integration in language services, where scheduling, credentialing and live interpretation sit in one system. - Eclipse and LSA are positioning the partnership as a compliance and efficiency upgrade, not just a new feature add-on. - Both CEOs described the fit as values-driven, with LSA emphasizing broader language access coverage and Eclipse emphasizing its interpreter-led design.

What's next: - Eclipse plans to add project-based services later this year, including translation, localization and media. - The companies are positioning the platform as a single system for scheduled work, on-demand interpretation and future project-based language services. - Organizations using Eclipse should be able to expand language access without adding another disconnected tool.

The bottom line: - LSA and Eclipse are trying to make professional interpretation easier to access inside the systems organizations already use, while widening the path to broader language services later this year.